Terms and FAQ
About your membership
We have a dedicated Active Youth Membership for those 13Y-15Y, however, the membership agreement must be completed and signed by a guardian.
If you are 16Y or over, you are able to purchase an Aqua Membership. Students may be eligible for a concession discount.
We accept the following concession cards for a discount on our Aqua Membership: full-time students, Pensioner Concession Card, health care card, Commonwealth Seniors Health Card, DVA Health Card. Senior Cards are not accepted. Proof of concession card must be presented at sign-up, or at your first visit for online memberships. Your membership will automatically revert to the non-discounted price upon expiry of a concession card.
Your Aqua membership gives you access to all YMCA South Australia managed sites. Reciprocal access opens up 200+ weekly group fitness classes, pools, and stadium courts around the state. Reciprocal rights allow Aqua members to use YMCA managed facilities while travelling as well as an opportunity to complement their existing centre experience with something new. Mix up your usual routine by incorporating a swim, shooting some hoops, or trying a new group fitness class at another site.
How to use
- Bring a piece of ID and your membership card and check-in with Customer Service staff, letting them know which YMCA site you are visiting from
- Customer service will then scan and verify your membership (you will need to check in with Customer Service staff any time you use reciprocal rights)
- Plan your visit - check the website of the site your visiting to confirm hours and the group fitness timetable (you can also see their group fitness timetable on the YMCA SA App)
Need to know
- While visiting another site, you have the same access privileges as you would if you purchased an All Access casual admission:
- Includes gym access, group fitness, pool, stadium courts, etc.
- Excludes member benefits such as KidsClub, 24/7 access, Free Child Memberships, Friends Free Friday, etc
- The majority of your visits must be at your 'home' location
- Active Adult and Active Youth memberships do not include reciprocal rights access.
Terms
- Memberships must be active (not suspended) and have no outstanding balance. Active Adult members who would like reciprocal rights access may upgrade their membership to an Aqua Membership at any time by talking with Customer Service at their home location.
- The majority (over 50%) of your visits/attendances must be at your home location over any 4 week period. If you are using another site for the majority of your visits we will arrange for the transfer of your membership to the appropriate site, including transferring your membership to the closest comparable membership currently available for sale at that site (this may result in an increase in membership fees). We reserve the right to cancel your membership if you do not wish to transfer your membership.
- While visiting a site other than your home location, you are granted the same access rights as a casual admission. While visiting, you do not have access to site-specific member benefits such as KidsClub/Childminding, 24/7 Access, Free Child memberships, online group fitness bookings, and any other offer deemed site-specific.
We offer an inclusive approach to health and wellness with memberships which include access to the entire facility. Our Aqua Membership is our primary offering, with variations for both Older Adults 60Y+ and Youth 13Y-15Y which include some restrictions.
Our standard memberships are periodic (ongoing) with membership fees paid in advance every second Thursday from a bank account or credit card. Please note debits may take several days to come out of your account.
You can pay for memberships upfront in 6-month blocks. Please ask Customer Service for further details.
It is your responsibility to make sure:
- Your account can accept direct debits
- There is enough money in your account on the payment day and the next 5 days
- You provide updated payment details with a minimum of 48 hours before the next debit
- You request in writing to stop direct debits
Failed direct debit payments incur a $15 administration fee.
If your direct debit fails you will be notified by SMS to the number provided. Access may be stopped due to an outstanding balance; you will be prompted to pay the outstanding balance at your next visit or it will be automatically added onto your next direct debit. Failed direct debits incur a $15 administration fee.
We will continue to debit your nominated account without notice to receive the total amount owed to us. We will make reasonable effort to let you know beforehand by SMS, email and phoning you.
We may modify our terms and conditions at any time, including the club’s opening and closing hours, its services, facilities and membership fees. The most up-to-date terms and conditions can be found on the Centre’s website. We will notify you in writing at least 28 days prior to any fee increases.
Memberships may be suspended for a minimum of 2 weeks and a maximum of 26 weeks online via Client Portal, or by submitting an Amendment Form to customer service (3 days notice required if using paper form). The first 4 weeks of suspension per 12 months from contract start date are free after which suspension will be charged at $5 per week. All medical suspensions are free of charge upon the presentation of a valid medical certificate that covers all requested dates of suspension. Suspensions, including for medical reasons, cannot be back-dated. The Member agrees that in the event that he or she does not attend the Centre or use the facilities for any period during the Membership without previously arranging suspension of Membership, the Member will have no entitlement or right to claim and the Centre will not be liable to reimburse any fees or other payments made by the member.
Membership paid upfront are entitled to up to 4 weeks free suspension (no additional suspension time is available). Upfront memberships and visit passes can not be transferred, cancelled, or refunded.
Members will receive a membership card. If you visit the Centre without your membership card or photo identification, we may refuse you entry. If you lose or damage your card, we will replace one card every 12 months for free.
We want to hear from you. Feedback can be submitted in person with a Feedback Form or through our online feedback form in the Contact Us section of the site. If you would like to speak to the Centre Manager, please let Customer Service know. If requested, we will be in contact with you shortly to follow up on your feedback.
The Centre requires 14 days written notice of cancellation, during which time you have continued access to the facilities. Any direct debits within the notice period will be pro-rata for the number of days remaining in the notice period. Cancellation can be completed online within Client Portal, or via cancellation form. All outstanding fees must be paid in full prior to cancellation. We reserve the right to cancel your membership if two or more direct debit drawings are returned unpaid by your nominated Financial Institution and you fail to arrange an alternate payment method. Credits on your account are non-refundable. The Centre advises you to contact your Financial Institution to confirm the termination of further direct debits after any final payments are successfully paid.