Conditions of Entry

• Watch Around Water Policies apply
  • Children under 10 years must be accompanied and constantly supervised by an adult
  • Children under 5 years must be accompanied in the water and remain within arms reach
  • Minimum ratios apply (1 Adult : 2 Children 0-4Y, 1 Adult : 4 Children 5-9Y, 1 Adult : 1 Child 0-4Y and up to 3 Children 5-9Y)
• Unsupervised children (of any age) will be removed from the water if the lifeguard is concerned for their safety
• General rough play or unsociable behaviour is not permitted due to safety concerns
• Use the designated changing facilities provided. This is to ensure a safe, respectful and sanitary environment for all patrons.
  • No changing in and out of bathers pool side
  • No nappy changing pool side
• Children up to the age of 6 are permitted to use opposite gender change facilities. For children over the age of 6, we ask you use the family change facilities provided.
• The use of Mermaid tails and Monofin aquatic equipment is strictly prohibited at all YMCA South Australia managed facilities.
• Only persons approved by the Centre are permitted to conduct coaching and private swimming lessons at the Centre.

FULL ACCESS (16Y+)
Includes access to all centre amenities including gym (fitness centre) and group fitness.

ACTIVE YOUTH (13Y-15Y)
Upon completion of a Youth Orientation, Active Youth members have full access to all centre amenities including gym (fitness centre) and age-appropriate group fitness. Available only for Active Youth members.

INDEPENDENT ACCESS (10Y-15Y)
Includes access to aquatic areas, stadium courts and potentially other age-appropriate amenities without parent/guardian supervision. Youth under 16Y are not permitted in the gym (fitness centre) and group fitness areas (Active Youth exempted).

SUPERVISED ACCESS (<10Y)
Includes access to aquatic areas, stadium courts and other age-appropriate amenities with direct supervision of a parent/guardian (min age of 16Y). Youth under 16Y are not permitted in the gym (fitness centre) and group fitness areas (Active Youth exempted). Watch Around Water policy applies to aquatic spaces.

You are welcome to capture your own memories at our centres. We ask that you respect the privacy of others while you do, particularly children.

• "Recording device" means anything capable of taking photos, video or audio, including phones, cameras and wearables such as smart glasses.
• Recording is not permitted in change rooms or toilets. Wearable devices must be removed in these areas, not just switched off.
• Elsewhere in the centre, anyone identifiable must consent before you record them, and again before you publish or share the image.
• Our team may act on the misuse or suspected misuse of a digital device, including asking you to stop, put the device away, or leave the premises. Repeated or suspected breaches may affect your ongoing access or membership.
• If you wear a device for vision assistance or another medical reason, let our team know and we will work with you.

Return merchandise to the centre where you bought it. Bring proof of purchase (a receipt, bank statement or order confirmation).

• We will exchange or refund any item that is faulty, does not match its description or is not of acceptable quality. Examples include broken stitching, faulty zips or buttons, and excessive shrinking, fading or loss of shape after washing to the care instructions.
• Tell us as soon as you notice. Within 30 days of purchase, we will usually sort it out at the counter. After that we will still assess it, and we may need to keep the item and come back to you.
• We cannot offer a remedy where the problem results from misuse, accident, normal wear and tear, alteration, or not following the care instructions.
• We do not refund products due to 'change of mind'. We will happily exchange the item for another of equal value.
• Gift cards are not exchangeable or refundable.

Fitness Passport (FP) members are welcome at this facility with the following access privileges:

Access and Booking

• Equivalent access to a paid All Access casual admission
• Group fitness classes can be booked up to 4 days in advance via the YMCA SA App or Client Portal
• FP members must be registered in Perfect Gym with an assigned Fitness Passport contract to book classes and access facilities

Check-In Requirements FP members must scan in using both systems at every visit:

• Fitness Passport App (for FP reporting and payment)
• YMCA SA App QR code (for accurate attendance reporting and marking present in booked classes)

Failure to complete both scan-ins may result in lost revenue for the site.

Youth Access The YMCA does not offer casual gym admission for youth under 16 years of age for safety reasons aligned to recommendations from AUSActive. FP members under 16 cannot use our gym facilities. As an alternative, the YMCA offers an Active Youth membership which provides gym access after a Youth Orientation.

Member Benefits FP members do not have access to member benefits including 24/7 access, fitness consultations and body scans, free child memberships, KidsClub, reciprocal rights, and Free Friends Friday. An FP member may purchase a YMCA membership at any time to receive these benefits.

Membership Support FP memberships are exclusively handled through Fitness Passport. If an FP member cannot show proof of a successful scan at the facility, no entry is permitted and the member must enquire with Fitness Passport. YMCA staff cannot assist with FP membership enquiries.